+968 93366054
1. How do I register?
You can register by clicking on the "Login/Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
2. Are there any charges for registration?
No. Registration on Jebelk9app.com is absolutely free.
3. Do I have to necessarily register to shop on Jebelk9?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
4. Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Jebelk9 account.
5. Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your Jebelk9 account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
6. Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one Jebelk9 account only.
7. Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
8. Can I have different city addresses under one account and still place orders for multiple cities?
Yes, you can place orders for multiple cities.
Login / Account Related
1. What is My Account?
My Account is the section you reach after you log in at Jebelk9app.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
2. I am unable to login
You may have entered incorrect login details. Please enter the correct information & try again.
3. How do I reset my password?
You need to enter your email address/phone number on the Login page and click on forgot password. An email/massage with a reset password will be sent to your email address/phone number. With this, you can change your password. In case of any further issues please contact our customer support team.
Product / Price / Promotion
1. What kind of products do you sell?
You can choose from over 5000+ products spread across various categories such as grocery, fruits & vegetables, beverages, personal care products, baby care products, pet products and much more.
2. How do I know If products from my order are unavailable?
When a product from your order is unavailable, you will receive a Call/E-mail from our Customer Care.
3. What do I do when I don't receive some products in my order?
We try to ensure availability of all products on our website. However due to unforeseen issues as explained previously, there is a possibility that we may not be able to supply a product after it was ordered by you. Our customer care team will Call/E-mail to inform you about the products that cannot be delivered.
Ordering
1. When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations), then our customer service executive will update you.
2. How are the fruits and vegetables packaged?
Fresh fruits and vegetables are handpicked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.
3. Is there a minimum order value for delivery?
There is no minimum order value for delivery. But we will change OMR 1 if the order is below 10 OMR.
4. Can I change my delivery slot after placing the order?
Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of the slot, please contact our Customer Support team and we will try our best to accommodate your request.
5. How do I check status of my order?
You can check the status of your order by going to My Account > My Orders > Check if your order is processing or completed.
Payment
1. Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any voucher/coupon code that you have. The amount will automatically be deducted from your invoice value.
2. What are the modes of payment?
You can pay for your order on Jebelk9app.com using the following modes of payment: a. Cash on delivery b. Card on Delivery c. Credit and debit cards (VISA / MasterCard)
Delivery
1. What are delivery slots?
Delivery slots are time slots during which you will receive your order. Jebelk9 currently offers 4 delivery slots each day for scheduled delivery.
2. What are your delivery times?
In some locations, our deliveries begin from 12 PM and the last delivery is completed by 8 PM.
3. How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
4. What to do If my order arrives when I'm not available?
If you think you won't be available to receive your order, please call Jebelk9 customer care and let us know your preferred delivery time slot and we will do our best to redeliver your order. If you fail to call us within 24 hours of the first delivery attempt, Jebelk9 reserves the right to cancel such orders.
5. Can someone else receive my order on my behalf?
Yes, another person can receive your order on your behalf at the address.
6. How to know If my order is going to be delayed?
In case of delay, our customer support team will keep you updated about your delivery.
Returns & Refunds
1. What is your Online Return and Exchange policy?
We have a 'No questions asked return/refund policy' which entitles all our customer to return the product at the time of delivery if they are not satisfied with the quality or freshness of the product. Products should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances: (i) Returns will not be entertained on altered, damaged, used, discounted products and merchandise purchased on promotional sale (ii) Damages due to mishandling of product; (iii) Products with tampered or missing labels;
2. How do I exchange a product?
Exchange of product purchased online can be done by contacting our customer. Store T&C's applicable with respect to exchange of product.
3. When do I get my refund?
Prepaid Orders: Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts are fully refunded within 5-7 days after we receive and process your return.
4. Can I exchange a promotional purchase, where the discount/offer was applied on the total cost of my purchase?
Exchange will not be entertained on merchandise purchased on promotional sale.
5. Can I return my online purchases to an Jebelk9 Store?
Yes, you can return your online purchases to Jebelk9 Store as per the return and exchange policy mentioned above.
Get in touch with us!
1. How do I contact you for feedback/queries/suggestions?
Our customer service team is available throughout the week, all seven days from 9 am to 9 pm. They can be reached at +968 93366054 or via email at info@jebelpets.com
